Terms of Service

1. Service Overview

Snuggles & Snooze provides the following care services:

  • Overnight Newborn Care (9 PM – 7 AM) for babies aged 1 day to 6 weeks. This includes non-clinical support: feeding, burping, bathing, nappy changes, settling, laundry, and nursery tidying.

  • Occasional Child Minding for children aged 6 weeks to 12 years. This service is offered during the day or evening on a casual or as-needed basis and includes age-appropriate care, supervision, feeding, play, and support with routines.

  • Function Child Minding for events and special occasions, either for individual families or groups. Care includes supervision, age-appropriate entertainment, and safe care in a designated space at the function location.

All services are non-medical and provided in-home or on-site where agreed.

2. Booking & Payment

  • A free consultation is required before booking your first service.

  • A 10% deposit is required to confirm your booking (applies to all services).

  • The remaining balance is due prior to the booked date.

  • Payments accepted: bank transfer or other agreed methods.

  • For Function Minding, a tailored quote will be provided based on number of children, carers required, and hours.

3. Travel Fees

  • Travel within 30 km of Blackwater is free.

  • Travel between 30–100 km is charged at $2.30/km + compensation for travel time.

  • Travel over 100 km is considered on a case-by-case basis.

4. Cancellation

  • Cancellations more than 48 hours before your service: deposit refunded.

  • Cancellations within 48 hours: deposit non-refundable.

  • Function minding requires 7 days' notice for cancellation. Within 7 days, deposits are non-refundable due to staffing and setup preparation.

5. Health & Safety

  • Parents/guardians must disclose any relevant medical conditions, allergies, or medications for each child.

  • Snuggles & Snooze does not provide care for medically complex babies or children, including premature infants on oxygen or those requiring clinical supervision.

  • We follow Safe Sleep Guidelines, child safety best practices, and age-appropriate supervision at all times.

6. Liability

  • Snuggles & Snooze is not liable for medical emergencies or health events related to undiagnosed conditions or pre-existing risks.

  • While all care is provided to the highest safety standards, we are not liable in the rare event of SIDS or other unexpected medical emergencies.

  • Parents must provide any required medications, instructions, and emergency contact details.

7. Privacy

  • Any photos taken (e.g. digital albums for newborn care) will only be shared with the client and never used publicly without express written consent.

  • No client or child information will be shared or stored beyond service records unless legally required or explicitly authorised by the client.

8. Function Minding Specifics

  • A clear, safe area must be provided at the venue.

  • Snuggles & Snooze will supply basic activity materials unless otherwise agreed.

  • Parent or host must remain on the premises unless alternate arrangements are approved.

  • A ratio of 1 carer per 4 children (ages 0–5) and 1 per 6 children (ages 6–12) will be maintained unless otherwise negotiated.

9. Modification of Terms

Snuggles & Snooze may update these Terms of Service at any time.
Clients will be notified in writing of any material changes.